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How do I add and manage Live by Invisible Systems Users?

This guide will take you through the steps of adding new users in Live by Invisible Systems and managing their details, security roles and permissions within the system.

Users need to be set up in Live before they can log in, receive alarm alerts, or be assigned to specific sites. This guide explains how to add a new user and manage their details and permissions.

Step 1: Go to Manage Users

In the side menu, click "Admin", then select "Manage Users" from the dropdown.

Step 2: Add a new user

You'll see a list of your current users. Click "Add User" to create a new one.

Step 3: Fill in the user's details

Enter the user's name and email address, plus any of the following that apply:

  • Mobile number - required if the user needs to receive SMS alarm alerts.
  • Organisation - assigns the user to a department so they only see relevant sensors and data.
  • Application - sets the default dashboard the user sees when they log in.
  • Organisation Admin - tick this if the user should automatically have access to any new systems added to their organisation.
  • Can change password - tick this for most new users so they can set their own password on first login.
  • Password change interval and expiry date - useful for temporary users or if you want passwords to be reset regularly for security.

Click "Save changes".

Step 4: Set permissions

A permissions screen will appear. Choose the user's role:

  • No boxes ticked - read-only access. The user can view data but not make any changes.
  • System User - can view data, add audits, and acknowledge notifications.
  • System Admin - can edit alarms, sensors, sensor names, and suppress alarms.
  • Organisation Admin - can manage organisation-wide settings, including adding new systems and organisations.

Click "Save changes".

Step 5: Set site access

A User Site Access window will appear. Tick the box next to each system the user should be able to access. Use the search bar to find specific systems. Click "Save changes".

Step 6: Send a password reset email

You'll be asked if you want to send the new user a password reset email. Click "Ok" to send it now - the user will receive a link to set their password and log in. Click "Cancel" if you want to do this later.

Step 7: Edit a user

After saving, you'll return to the user list. To edit a user's details, permissions, or site access at any time, click the cog icon next to their name under "Actions". Use the search bar to find a specific user.

Step 8: Deactivate a user

To deactivate a user, click "Edit User" and untick the "Active" checkbox at the top of the window. You can reactivate them at any time by ticking it again.