How do I Manage Alarm Recipients?
This guide will should you how to set ups who receives notifications and warnings. It will also help you set up an escalation flow, there you can decide who receives alarms for specific sensors and when.
Alarm recipients are the people who get notified when an alarm is triggered. This guide covers two ways to set that up - a simple recipients list, and a more detailed escalation flow for step-by-step notifications.
Part 1 - Setting Up Alarm Recipients
Step 1: Go to Alarm Recipients
In the side menu, click "System Setup", then select "Alarm Recipients".
Step 2: Choose who receives alerts
Under the "Alarms" section you'll see four boxes - "Email addresses", "Plain text email addresses", "SMS numbers", and "Text to speech numbers". Click a box to add recipients for that notification type.
Note: SMS alerts require credit to be added to your account.
Step 3: Select your recipients
A window will appear showing a list of users. Tick the checkbox next to each person you want to add. Use the "All/None" box at the top to select or deselect everyone at once. Click "Ok" when done.
Note: Make sure each user's contact details are up to date. If a phone number is missing, they won't receive SMS alerts. See the "Adding and Managing Users" guide for help with this.
Step 4: Set up offline alert recipients
Toggle the "Offline Alerts On/Off" switch to enable offline alerts. When switched on, add recipients in the same way as steps 2 and 3. See the "Adding and Managing Alarms" guide for more on how offline alerts work.
Step 5: Save
Click "Save" in the bottom right corner.
Part 2 - Setting Up an Escalation Flow
An escalation flow lets you control who gets notified, how, and when - based on whether an alarm has been acknowledged. Think of it like a chain of reminders: if the first person doesn't respond, the next person gets alerted.
Unlike the Alarm Recipients page, escalations only apply to threshold alarms - not warnings, healthy state alarms, or offline alerts. The escalation stops as soon as an alarm is acknowledged.
Step 1: Go to Escalations
In the side menu, click "System Setup", then select "Escalations".
Step 2: Create a sensor group
This page shows your existing escalation flows. Click "Add sensor group" to create a new one.
Step 3: Name your sensor group
Type a relevant name in the box that appears and click "Create".
Step 4: Add sensors to the group
Click on your new sensor group. A window will show the available sensors. Click the + icon next to each sensor you want to include. Added sensors will appear under "Included" on the right. To remove one, click the X icon. Click "Save".
Note: A sensor must be enabled on the Alarm Thresholds page before it can be added here.
Step 5: Add a step to your escalation flow
Click "Add step". A new step will appear under the "Steps" column.
Step 6: Set the delay time
The time shown on a step is how long after the alarm was first triggered - not since the last step. Click the time to change it, then click "Save". Setting it to 0 minutes means the alert fires immediately.
Step 7: Create a schedule for the step
Click on the step, give the schedule a name, and choose the alert method - Email, SMS, or Text to Speech. Click "Save".
Step 8: Set the days and times
Use the arrows to set start and end times for each day. Check "All day" to send alerts at any time, or "None" to block alerts on that day. You can add multiple time windows per day using the blue "Add" button. Remove a row with the orange X button.
Step 9: Add users to the schedule
Click "Edit x users" above the Schedule Name field. Give the user group a name (for example, "Office Hours Team"), then click the + icon next to each user you want to add. The icons next to each name show what contact details are saved on the system. To remove a user, click the bin icon. When done, click "Back to schedule".
Step 10: Add more schedules to a step if needed
You can add multiple schedules to a single step - for example, one for office hours, one for out-of-hours, and one for weekends. Click "+ New Schedule" and follow the same process. Switch between schedules using the tabs at the top of the window. Always click "Save" when finished.
Step 11: Add more steps
Once a step is saved it will appear in the escalation flow. To add another step, click "Add step" and repeat the process from Step 6 onwards.
Step 12: Duplicate a step
To save time, you can copy a step using the copy icon. You'll see two options - "Duplicate" creates an independent copy you can edit freely. "Reuse" links the user groups between steps, so changes to one affect the other. Duplicate is recommended for most cases.
Step 13: Edit or delete a step
Click on a step to edit it. Select the relevant tab to change a specific schedule. To delete a step, click the bin icon.