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How do I manage my alarm notifications?

This guide will take you through the steps of acknowledging alarms, adding resolutions and actions, and filtering through previous and current alarms to identify patterns.

When an alarm is triggered, you'll need to acknowledge it, record what action was taken, and mark it as resolved. This guide explains how to do that and how to search through your alarm history.

Step 1: Go to Notifications

Click "Notifications" in the side menu.

Step 2: View your alarms

You'll see a graph showing acknowledged vs. unacknowledged alarms, and a table listing all current and past alarms, starting with the most recent.

To filter what you see, click the "Notification Type" dropdown and select "All", "Conditions", or "Legionella". Click "Submit".

Step 3: Read the alarm table

Each row in the table shows the following for each alarm:

  • Breach date - the time the sensor went outside its safe limits. Note: if you set a delay on the Alarm Thresholds page, the alarm may have fired some time after this. See the "Adding and Managing Alarms" guide for more on delays.
  • Email, SMS, and TTS columns - whether notifications were sent by each method.
  • Location and reading of the sensor.
  • Status - all new alarms will show as "Unacknowledged".

Step 4: Respond to the alarm

Before acknowledging an alarm, you should either fix the issue and return the sensor to safe levels, or confirm the device is faulty and notify the relevant people.

Step 5: Open the alarm

Click "Edit" in the "Options" column next to the alarm. You'll see a summary of the alarm, an "Action" dropdown, and a comments field.

Step 6: Select an action

Choose the option from the "Action" dropdown that best describes what happened. If the device is broken and needs repair, choose a "Suppress Alarms for 24 Hours" option. This pauses alerts for 24 hours while you contact a System Admin, who can then disable the alarm on the Alarm Thresholds page until the device is fixed.

Step 7: Add comments and save

Type a note in the comments field explaining what the issue was and what was done about it. Click "Save".

Step 8: Alarm is acknowledged

The alarm will now show a green "Acknowledged" status. All escalation flows for that alarm will stop and no further alerts will be sent.

To add extra comments later, click "Edit" next to the alarm, then "Change Alarm Action".

Important note: once an alarm fires, it won't fire again for 24 hours unless it has been acknowledged first. This applies even if the sensor returns to safe levels - someone still needs to acknowledge it, otherwise alerts will be paused for 24 hours.

Step 9: Search and filter alarms

Use the search bar to find a specific sensor or look for recurring issues. You can also filter by:

  • Date range - set a start and end date in the "Start/End Date" field.
  • Status - for example, filter to show only "Unacknowledged" alarms.
  • Type - view only conditions-based alarms (temperature, humidity, etc.) or Legionella alarms.

Click "Submit" to apply your filters.