Raising Support Tickets
How to Raise a Support Ticket
Step 1
Access the Help Centre Click the ? icon in the top navigation bar.
Step 2
Raise a Ticket Click Raise a Support Ticket in the top right corner of the Help Centre.
Step 3
Fill in the Ticket Form Complete the following fields:
- How can we help you? – Select a category (e.g. User Support)
- Can you narrow it down for us? – Select a subcategory (e.g. Log-in Issue, Calibration, Dashboard Setup)
- System or Site Name – Enter the relevant system or site name
- Description – Describe the issue in as much detail as possible
- Attachments (optional) – Upload any screenshots, photos or files
Step 4
Fill in Contact Details
- Organisation Name
- Email Address
- Phone Number
- Anything else we should know? (optional notes)
Step 5
Submit Click Submit to send your ticket. Someone from our team will be in touch shortly!